EPEIOS
Policies

Check out all the policies, rules, and principles from EPEIOS in this section.
Should you have any questions, please feel free to contact us.

Effective date: 01/11/2021
This Privacy Policy applies to certain information, as defined below, that Epeios, and affiliates (“Epeios,” “our,” “we” or “us”) collects through our websites, products, and applications (the “Services”).

YOUR PRIVACY IS IMPORTANT TO US. PLEASE READ THIS PRIVACY POLICY TO LEARN ABOUT THE INFORMATION THAT Epeios COLLECTS FROM YOU AND HOW Epeios USES THAT INFORMATION.

BY USING THE SERVICE YOU CONSENT TO THE COLLECTION, USE, AND TRANSFER OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY, THEN PLEASE DO NOT USE THE SERVICES.

PLEASE BE AWARE THAT ALL ASSOCIATED SERVICES AND SYSTEMS MAY BE HOUSED ON SERVERS IN THE UNITED STATES. IF YOU ARE LOCATED OUTSIDE OF THE UNITED STATES, INFORMATION WE COLLECT (INCLUDING COOKIES) ARE PROCESSED AND STORED IN THE UNITED STATES, WHICH MAY NOT OFFER THE SAME LEVEL OF PRIVACY PROTECTION AS THE COUNTRY WHERE YOU RESIDE OR ARE A CITIZEN.
BY USING THE SERVICES AND PROVIDING INFORMATION TO US, YOU CONSENT TO THE TRANSFER TO AND PROCESSING OF THE INFORMATION IN THE UNITED STATES.

What information do we collect?
Information Provided by Users

●Your Account information: You provide your email, or log in for a third-party account (like Facebook), to create an online or application account (“Account”) or subscribe to our communications. If you refuse to provide such information, you may not be able to use the Services properly. When creating your Account, you may be asked to enter certain information, such as: your name, avatar, age, gender, address, telephone number and email address.

●Customer Support: When you contact us, you can provide us with information about your use of the Services, including information about the Epeios electronics and/or consumer products (“Products”) that you own and contact details, so that we can provide customer support. For example, you can send an email to Customer Support that contains information about our Epeios performance, and other issues.

●Your voice: When you use one of our voice assisted technology supported Products, like Epeios, with your permission, your voice will be acquired by that Product and then transferred by that Product back to your elected third-party account (“Third-Party Account”) service as a command, such an Amazon Alexa or Google Assistant command, and relay you the requested information.

●Payment information; Third-Party Payment Processor: We use a third-party payment processor (currently Paypal) to assist in securely processing your personally identifiable payment information. When you place an order through the Services, the credit card information that you provide is encrypted and transmitted directly to Paypal. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. You may find out more about how Paypal stores and uses your credit card information by accessing Paypal’s privacy policy.

Product Usage Information

●Product monitoring: We collect information about how you set up and use our Products, such as: functions used; operations performed; time, frequency, and duration of your activities within the Services, and any unique identifiers associated with your Product. For example, we collect the time period you connected the Product to the Application and the time of the last connection, as well as what operations you used in the Account, settings, and other functions in our Products.

●Services utilization: We collect information that our Products store and report as a part of the Services, such as: when you use any Bluetooth wireless headphones or earbuds, your Bluetooth name will be kept on the products to make convenient pairing for your next use.

Device and Other Automatically Collected Information

●Device properties and operations: We collect certain information from and about your smartphone, tablet, or personal computer (“Device”), such as: Device number, model, hardware and software version, signal intensity, Internet Protocol (IP) addresses, and other information. We also collect information about the operations you perform on the Device, such as time, frequency, and duration of use.

●Device signals: We collect information that your Device sends out or receives to tailor the Services to our users in different regions, such as: geo-location, IP addresses, and external hardware information from your Device about surrounding Wi-Fi access points, beacons, and cell towers. You can enable and disable communicating such information to us by adjusting your Device security and privacy settings.

●Server logs: A server log is a list of the activities that a server performs. Epeios’s servers automatically collect and store in server logs certain information, such as: your search queries, IP addresses, hardware settings, browser type, browser language, the date and time of your request, referral URL, and certain cookies that identify your browser or Account.

●Web beacons: A web beacon (also called a pixel tag or clear GIF) is computer code that communicates information from your Device to a server. Some of Epeios’s Services and communications may contain embedded web beacons that allow a server to read certain types of information from your Device, such as: the number of people who have viewed certain content, when you opened an email message, and your Device IP address. Web beacons help Epeios develop statistical information to provide better and more personalized content.

●Cookies: Cookies are small text files that are sent to or accessed from your web browser or your computer’s hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about Device, such as: user settings, browsing history, and activities conducted while using the Services.

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Our Services use the following cookies:

●Strictly necessary cookies, which are required for the operation of the Services. Without them, for example, you would not be able to use your Account.

●Analytical/performance cookies, which allow Epeios to recognize and count the number of visitors, learn how visitors navigate the Services, and improve the Services.

●Functionality cookies, which Epeios uses to recognize you when you return to the Services.

To learn more about cookies and web beacons, visit www.allaboutcookies.org.

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Analytics services:

Epeios also uses analytics services, such as Google Analytics, to collect and analyze your information. Generally analytics services do not identify individual users. Many analytics services allow you to opt out of data collection. For example, to learn more about Google Analytics practices and to opt out, visit www.google.com/settings/ads or by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.

California Do Not Track Disclosure

Unless legally required, we do not commit to honoring "Do Not Track" signals in your browser because honoring it would prevent much of the tracking and disclosures described in this Privacy Policy.

Third-Party Information

We collect and use information obtained from Facebook, Google, Amazon, and other accounts you use to login to the Services (“Third-Party Accounts”), such as: your name, your user name or handle, birth date, picture, and other details you may have on your Third-Party Account profile. We do not have access to your Third-Party Account passwords.

Children’s and Minors’ Privacy

●About the protection of juveniles' personal information. The company attaches great importance to the protection of juveniles' personal information. If you are a juvenile under the age of 16 (according to the legal requirements of EU member states, the minimum age must not be less than 13 years old), you must obtain written consent from your parent or legal guardian before using this product and service. This product and service will protect the personal information of juveniles in accordance with the relevant EU laws and regulations.

●The Services are not directed to or intended for use by minors. Consistent with the requirements of applicable law, if we learn that we have received any information directly from a minor, we will take steps to delete or destroy that information. California minors: While the Services are not intended for anyone under the age of 18, if you are a California resident who is under age 18 and you are unable to remove publicly-available content that you have submitted to us, you may request removal by contacting us at: support@epeios.com. When requesting removal, you must be specific about the information you want removed and provide us with specific information, such as the URL for each page where the information was entered, so that we can find it. We are not required to remove any content or information that: (1) federal or state law requires us or a third party to maintain; (2) was not posted by you; (3) is anonymized so that you cannot be identified; (4) you don’t follow our instructions for removing or requesting removal; or (5) you received compensation or other consideration for providing the content or information. Removal of your content or information from the Service does not ensure complete or comprehensive removal of that content or information from our systems or the systems of our service providers. We are not required to delete the content or information posted by you; our obligations under California law are satisfied so long as we anonymize the content or information or render it invisible to other users and the public.

Can you withdraw your consent to our collection and/or use of information? You may withdraw your consent to collect, use, and/or disclose your personally identifiable information held or controlled by us by submitting a request to support@epeios.com or following the below directions on deleting your Account. Based on the extent to which you withdraw your consent, the functionality of your Account, Products, and Services may be affected, including loss of access or use of your Account, Products, and/or Services.

What do we use your information for?

●Any of the information we collect from you may be used in one of the following ways:
●To process transactions: We use your information to process payments you make through the Services.
●To send periodic emails: The email address you provide for order processing or for your Account may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related Product or Services information, including sending you updates to our terms and policies and other important messages from time to time. We may also send you marketing and promotional communications we believe might be relevant to your interests.
●Our service: We operate and provide services, including providing customer support and improving, repairing, and customizing the Services. We use your information to understand how people use and to evaluate and improve the Services. Furthermore, we use your information to research, develop, and test new services, Products, and features, as well as perform troubleshooting activities. We also use your information to respond to you when you contact us. We use cookies to operate, provide, improve, understand, and customize the Services.
●Security and privacy: We use your information to verify Account details and activity. We also use your information to promote the security and privacy of the Services, such as investigating suspicious activities or violations of our terms.
●Advertising and business information: We may show advertisements to you and others for our Products and third-party products based on the information we have collected from you, such as: what you have installed, accessed, used, and purchased.
●Accessing Third-Party Accounts: We use your information, including Third-Party Account information, to permit your Products and the Services to access Third-Party Accounts. These Third-Party Accounts may allow you to share personal information through our Services, such as Facebook posts or pictures. Because this kind of information can be public, you should exercise care in what you choose to submit to Third-Party Accounts. Please adjust your Third-Party Account privacy settings appropriately.

How is this information shared?

●Third-party providers: We share your information with third-party providers that we work with to help us operate, provide, analyze, improve, understand, customize, support, and market the Services.
●Third-party services: When you use third-party services, such as through Third-Party Accounts that integrate with the Products and Services, they may receive your information. When you use third-party services, their own terms and privacy policies will apply to your use of these services.
●Regulatory and legal issues: We may also release your information to third parties when we believe it is appropriate to comply with the law, enforce our terms and policies, or protect ours or others’ rights, property, or safety.

How do we protect your information?

●We implement a variety of security measures to maintain the safety of your information when you place an order or enter, submit, or access your information. We offer the use of a secure server. All supplied personally identifiable payment information is transmitted via Secure Socket Layer (SSL) technology. After a transaction, your credit card information will not be stored on our servers.

How can you manage information about you, including your Account?

●We provide you with the ability to review, manage, or delete your information.
*Changing your email, nickname, and more: You can review and change your Account profile information by logging in to your Account and visiting your Account settings page.
●Unsubscribe: If at any time you would like to manage your communications settings, such as unsubscribe from receiving emails, we include detailed unsubscribe instructions at the bottom of each email. You may also unsubscribe by logging in to your Account and visiting your Account settings page.
●Deleting your Account: If you want to delete your Account, you may do so on your Account settings page. Deleting your Account will remove the personally identifiable information associated with your Account.

How long will the data be stored?

●We store your information until we no longer need it to provide the Services, as described in this Privacy Policy, or until you delete your Account as described above, depending on which comes first.

Third-Party Links

●Occasionally, at our discretion, we may include links to third-party websites on our Services. These third-party websites have separate and independent privacy policies. Please use these third-party websites with caution. We have no responsibility or liability for the content and activities of these linked websites.

Changes to our Privacy Policy

●Epeios reserves the right to revise and update this Privacy Policy from time to time. All changes are effective immediately when we post them, as dated above, and apply to the Services thereafter. Your continued use of the Services after the time the changes are posted will indicate your acceptance of those revised changes, so please check this Privacy Policy periodically for updates.

How can you contact Epeios with questions?
●If you have any questions or concerns, there are a few ways you can contact us.

30-DAY MONEY-BACK GUARANTEE FOR ANY REASON

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Epeios’s warehouse for inspection, the refund process will begin.
● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, the buyer is responsible for shipping costs
● For non-quality related warranty claims, Epeios refunds the cost of purchasing the product itself
● Returns may be rejected if product does not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. For quality-related issues, please see below

WARRANTY CLAIMS FOR QUALITY-RELATED ISSUES

All quality-related defects on items sold directly by Epeios are covered by an 12-month warranty, starting from the date of purchase.Quality-related warranty claims on purchases made through Epeios and retailers are handled through Epeios.For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

1.Process:
● Buyer must provide sufficient proof of purchase
● Epeios must document what happens when buyers troubleshoot the product
● The defective item’s serial number and/or visible proof depicting the defect are required ● It may be necessary to return the item for quality inspection

2.Valid proof of purchase:
● Order/Backer number from online purchases made through Epeios
● Sales invoice
● Dated sales receipt from Epeios that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that are no longer within their original warranty timeframe or the 90-day warranty claim request period, whichever is longer.

3.Shipping costs must be covered by buyer in the following situations:
● Returning products for any reason other than a proven defect
● Warranty claims on items taken outside the original country of purchase
● Buyer’s accidental returns
● Returning personal items
● Returning items claimed to have defects but found by Epeios quality control to be in working condition
● Returning defective items using international shipping
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

4. Not Covered Under Warranty:
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources &Improper use or installation
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from illegitimate resource

5. Epeios is not liable for:
● Loss of data incurred from use of Epeios products
● Returning personal items sent to Epeios

When returning items with a prepaid shipping label provided by Epeios, Epeios takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Epeios does not provide refunds for items damaged in transit for non-quality related warranty claims.

Epeios is committed to providing a great experience for each and every customer! If you are not satisfied with the product, please contact us - Epeios team, in the first instance and we will do our best to resolve the issue for you. For more details, check our WARRANTY POLICY.

We accept returns of unused products purchased on Epeios.com with accessories, manuals, documentation, and any other items that were included in the original packaging, within thirty (30) days after the date of delivery.

All returns are subject to the following conditions in order for us to process your refund effectively:

The product may be returned within 30 days of delivered date in unused and unopened condition. Items not in these conditions will not be accepted.

The customer is responsible for returning the item in its original packaging. The customer is responsible for return shipping fees unless the product has defects in material and workmanship. The customer will be responsible for any damages during the return process due to their negligence resulting in a deduction in the total refund.

The customer is responsible for returning the item in its original packaging. The customer is responsible for return shipping fees unless the product has defects in material and workmanship. The customer will be responsible for any damages during the return process due to their negligence resulting in a deduction in the total refund.

The customer will be responsible for any damages during the return process due to their negligence resulting in a deduction in the total refund.

Not eligible for return:

Used items Packaged without the original protective packaging and cartons (inner and outer cartons)

Missing product accessories, materials, and documentation 30 days after the date of delivery of product

Shipping service charge

Purchased accessories

Purchased from other than Epeios.com

Refunds will be issued within 3-7 business days from the time the returned item is received. In order to initiate a return, contact support@epeios.com within 30 days delivered date. Parts and accessories do not qualify for returns.

Cancellation / Modification of order.

If you wish to change or cancel your order, please contact us as soon as possible and one of our relevant staff will contact you immediately. Kindly note that your order can only be amended or refunded before we send out your order, please consider carefully before purchasing to ensure you select the right item. If your order has been shipped and we are no longer able to cancel or amend it, you will need to wait patiently for your parcel to arrive, or you can choose to keep it or contact us to return it for a refund.

Missing Order

Any missing or missing parcels need to be contacted by the after-sales team within 72 hours of the customer signing for the order and uploading photos of the inside and outside of the parcel that has been received as well as a clear parcel label for us to verify via email, once confirmed we will deal with it for you immediately.

Accessory Returned

Please kindly note that all accessories are not returnable. Once the parcel has been received, the item cannot be returned. If the parcel is damaged due to violent shipping, or if the product has a product quality defect right out of the box without being used, we will issue a full refund within 1-2 working days of confirmation or resend a brand new accessory for replacement.

Rejected Shipment

If you reject the package, the warehouse will destroy it by default. Please do not reject a parcel without contacting our team.

Refund delayed/Not obtained

If your refund has been approved, the refund will be returned to your original account as is within 1-2 days. If you have not received your refund, please check your bank account first, then contact your credit card company, and next contact your bank. This will usually take some processing time before the refund is credited to your account. If you have done all of this and still have not received a refund, please contact us at support@epeios.com.

Return products that purchase online to physical stores Online purchases from Epeios cannot be returned to physical stores of other retailers or resellers. All Epeios.com purchases must be returned to our authorized warehouse.

Shipping Instructions

Please include all original packaging when returning products. We are not responsible for invalidating refunds due to incomplete original accessories, non-original packaging, etc. We must receive your returned item within 12 weeks of the return and refund approval date. If we have not received your return by this time, your return and refund approval will be invalid.

Bundle Pack Return Policy

When returning one or both items of a bundled purchase, the product must be unused and returned with all accessories, manuals, documentation, and any other items that were included in the original packaging. Epeios will refund the retail price minus bundle discounts of validly returned products. Please note that the products must have been purchased directly from Epeios.com. Epeios cannot accept returns of products purchased from other retailers or resellers. Refunds will not be given for returns made after thirty (30) days from the delivery date. Original shipping charges are not refundable and Epeios will not accept returns of accessories.

Contact us

Still have questions about us? Let us help!

Please feel free to contact us at: Address: RM 603, 6/F, Hang Pont Commercial Building, 31 Tonkin Street, Cheung Sha Wan, Kowloon, Hong Kong, China

Email: support@epeios.com (recommended)

Working Time: 9 am-6 pm GMT+8 (Monday to Friday)

● Article 1 (Use of this website)
When users use this website, they agree to this agreement and register their name, address, email address, phone number and other user information (hereinafter referred to as "registration information") in the prescribed manner. , you can use this website, for example to buy our products, using your ID and password. There are no registration or membership fees.

● Article 2 (Change of registered content)
If the registration information registered when creating an account on this website changes, the user shall immediately notify the company using the change method specified by the company. However, even if users notify us of changes to registration information, it may take some time for us to update the information.

● Article 3 (Management of ID and Password) Users should use their own IDs (email addresses) and passwords, and manage IDs and passwords at their own risk. The company is not responsible for any damages caused by the unauthorized use of user names and passwords by third parties. If the user learns that the user's ID and password are illegally used by a third party, they should contact us immediately. In this case, we may ask you to provide the necessary information to verify your identity. In addition, the user may change the user name and password from this website using the method specified by the company.

● Article 4 (Management and Protection of User Information)
The company will not disclose the user's personal information to third parties unless the disclosure is required by the government or public agency in accordance with the law. Please review our Privacy Policy regarding the handling of our user information.

● Article 5 (Purchase)
Users can purchase (including pre-order) the products sold by the company on this website in the prescribed manner.

● Article 6 (Freight charges)
The user is responsible for shipping costs associated with product delivery. This website will only be held responsible if it complies with the terms of use and display conditions of the specific commercial transaction law.

● Article 7 (Method of Payment)
The prices and shipping costs of products purchased by users on this website shall be paid through the options available on the payment page.

● Article 8 (Delivery)
The goods will be delivered by our appointed shipping company. Except for some products, the company and the transportation company are not allowed to unpack, install or collect packaging materials when the products are delivered.

● Article 9 (Exchange, Return)
If your delivery is different from your order, or if the delivered product is damaged or initially defective, we will replace, return or refund. For details of exchange, return, and refund, please refer to the "Exhibition under the Specific Commercial Transaction Law" separately formulated by the company. We will exchange, return or refund according to the conditions presented.

● Article 10 (Change, Interruption and Termination of Website)
The company reserves the right to change or increase the content of this website, or to suspend or terminate services without prior notice to users. The company is not responsible for any damage caused to the user.

● Article 11 (Rejection of Use)
We may refuse to use this site if a user violates this agreement, if we do something that causes damage to other users or our company, or if we do anything else that we deem inappropriate.

● Article 12 (Information Processing)
Users shall not use this website for any purpose other than private purposes, and shall not infringe the trademark rights, copyrights or any other rights of the Company or third parties.

● Article 13 (Prohibition of unauthorized business activities)
Users are not allowed to use this website for commercial activities and other profit-making purposes, unless the company agrees.

● Article 14 (Changes to Terms)
The company may change this agreement without the user's consent, and the user should agree in advance.

● Article 15 (Exemption) The company is not responsible for any damages resulting from the use of this website.

● Article 16 (Applicable Law and Competent Court)
The interpretation and application of this Agreement shall be governed by the laws of China, and all disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the local courts of China for the first instance.

PRIVACY POLICY

This Privacy Policy applies to certain information, as defined below, that Epeios, and affiliates (“Epeios,” “our,” “we” or “us”) collects through our websites, products, and applications (the “Services”).
YOUR PRIVACY IS IMPORTANT TO US. PLEASE READ THIS PRIVACY POLICY TO LEARN ABOUT THE INFORMATION THAT Epeios COLLECTS FROM YOU AND HOW Epeios USES THAT INFORMATION.
BY USING THE SERVICE YOU CONSENT TO THE COLLECTION, USE, AND TRANSFER OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY, THEN PLEASE DO NOT USE THE SERVICES.

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WARRANTY POLICY

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REFUND POLICY

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed.

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Terms of Service

This Agreement applies to membership service users (hereinafter referred to as "Users") of the website operated by EPEIOS. (hereinafter referred to as the "Company") (hereinafter collectively referred to as the "Site"). Users may create an account (hereinafter referred to as the "Account") to use the membership services in accordance with the following terms of use. In addition to membership services that require account registration, you may not need to register an account to use the activities/event participation registration, product inquiry and other functions of this website. In this case, please check the usage precautions we provide when using the target service, and register the information specified by us.

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EPEIOS Policies

PRIVACY POLICY

WARRANTY POLICY

REFUND POLICY

Terms of Service

EPEIOS
Policies